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Dock Manager Troubleshooting#

Scheduled Task Does Not Launch#

Background

Dock Manager checks for new firmware in the repository at a scheduled time. IT admins use Windows Group Policy to push scheduling settings to client PCs. Refer to the User Manual, section 5.5.

Sometimes scheduled firmware checking tasks fail to launch at the expected time. The issue is typically caused by improperly deployed group policy settings.

What to Check#

When troubleshooting scheduled task failures, verify settings at each level in this order:

  1. Group Policy Management Editor – on domain controller
  2. Registry – on client PC
  3. Task Scheduler – on client PC

The following example uses a weekly firmware checking task set to run at 6:05 AM on every Monday and Tuesday.

Check Group Policy Settings#

On the domain controller, verify these settings in Group Policy Management Editor:

  1. Frequency should be Enabled and set to Weekly

    Group Policy settings dialog showing Dock Manager scheduling frequency option

    Group Policy dialog showing frequency set to Weekly

  2. RunOn should be Enabled and set to MONDAY, TUESDAY

    Group Policy dialog showing RunOn schedule set to Monday and Tuesday

  3. RunAt should be Enabled and set to 06:05:00

    Group Policy dialog showing RunAt time set to 06:05:00

Check Registry Settings#

On the client PC where the issue occurs, check the registry for the Dock Manager policy settings. Verify that Frequency, RunAt, and RunOn exist with the correct values matching your Group Policy settings:

Registry editor showing Dock Manager policy settings (Frequency, RunAt, RunOn) with values

Check Task Scheduler#

On the same client PC, verify the scheduled task in Task Scheduler:

  1. Right-click Task Scheduler and select Run as administrator – elevated privileges are required to see all tasks

    Task Scheduler Run as administrator context menu option

  2. Verify that a task named DockManager – Task Scheduler exists in the expected folder

  3. Check the Triggers tab to confirm the task is scheduled correctly (weekly on Monday and Tuesday in this example)

    Task Scheduler showing DockManager task with weekly triggers for Monday and Tuesday

  4. Review Last Run Time and Last Run Result for additional details and possible causes of failures

Troubleshooting Summary

Scheduled firmware checking task failures are usually caused by improperly deployed group policy settings. Always verify settings in order:

  • Group Policy Management Editor (domain controller) → Registry (client PC) → Task Scheduler (client PC)